Política de envío
📦 Shipping & Returns Policy
At Meraki Medicinal, we’re committed to delivering your order quickly, safely, and sustainably. Below, you’ll find everything you need to know about our shipping process, return policy, and what to do if something goes wrong.
🚚 Shipping Information
Order Processing:
We aim to process and fulfill all orders as quickly as possible, typically within 1–3 business days. While we strive for same-day fulfillment, processing times may vary depending on order volume and holidays. All orders ship from our warehouse in Henderson, Nevada.
Shipping Methods:
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U.S. Orders: USPS and UPS
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International Orders: DHL Express, UPS, and USPS
U.S. Shipping Rates:
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Economy (5–8 business days): $5.45 for orders up to 5 lb; $19.90 for orders over 5 lb
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Expedited (UPS and USPS, including Priority Mail and Priority Mail Express): rates are calculated at checkout based on weight, destination, and service speed
International Shipping Rates: DHL Express Worldwide, UPS, and USPS International rates are calculated at checkout based on weight and destination.
Free Shipping: Free shipping is not included on every order. When we run a free-shipping promotion, it is applied automatically or with a code at checkout.
Eco-Friendly Packaging:
All orders are shipped using 100% recyclable and compostable packaging, in partnership with HERO Packaging.
🌍 International Orders & Customs
We ship internationally to most countries. Please note:
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Import duties and taxes are the responsibility of the customer.
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To prepay customs fees, choose the duties-and-taxes-paid shipping option (DHL Express) at checkout where available.
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We are not responsible for delays caused by customs processing or courier-related issues once the package has shipped.
📦 Address Accuracy & Delivery Issues
Please double-check your shipping address at checkout.
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We are not liable for packages delivered to the wrong address due to customer input errors.
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If an error is made, contact us immediately at riley@merakimedicinal.com—we’ll do our best to help reroute or resolve the issue, but we cannot guarantee replacement or refund in these cases.
🔄 Chain of Custody & Courier Liability
Once your package leaves our warehouse and is scanned by the shipping carrier, it becomes the courier’s responsibility.
This is known as the "chain of custody" — from that moment forward, Meraki Medicinal no longer has physical control over the package. That includes:
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Delays caused by the carrier
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Packages marked “delivered” but not received
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Misrouting or loss in transit
If your package is missing or delayed:
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Contact the carrier first (USPS, UPS, DHL) with your tracking number to start an investigation or file a claim.
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Once you've done that, feel free to reach out to us — we’ll do our best to help resolve the issue.
We deeply value your trust and will always do our best to assist, but we cannot accept liability for courier mistakes beyond our control.
📬 Tracking Info
You’ll receive an automated email with tracking details once your order is fulfilled.
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Note: Tracking may take up to 24 hours to update in the system.
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If you haven’t received your tracking email or it's not updating after a day, reach out and we’ll help.
⚠️ Unexpected Delays
External factors such as holidays, inclement weather, or carrier disruptions may delay delivery times. If your order is taking longer than expected, contact us—we’ll work with you to resolve it as best we can.
❓ Frequently Asked Questions
Q: My tracking number isn’t working—what should I do?
A: This sometimes happens when the carrier hasn't updated their system yet. Give it a few hours, and if it’s still not working, email us at riley@merakimedicinal.com—we’ll help right away.
Q: My order hasn’t arrived yet. Can you help?
A: Yes! Delays sometimes occur due to holidays or shipping carrier issues. If your order is stuck or late, reach out to us with your order number and we’ll investigate and resolve it.
Q: Do I need to pay customs fees for international orders?
A: Possibly. Duties and import taxes are determined by your country’s customs department. We are not liable for these fees. However, you can pre-pay duties at checkout by choosing the duties-and-taxes-paid shipping option (DHL Express) where available
🏢 Company Information
MERAKI MEDICINAL LLC
9450 Natoma Station Place
Las Vegas, NV 89123
📧 riley@merakimedicinal.com
🕒 Customer Service: Monday–Friday, 9am–5pm EST